WHO and Rakuten Viber fight COVID-19 misinformation with аn interactive multi-language chatbot

Today, the World Health Organization (WHO) and Rakuten Viber, announce a new partnership to fight misinformation around COVID-19 with an interactive multi-language chatbot available globally. The bot aims to combat fake news and false information that has been rapidly circulating about the virus.

To assist people who are looking for accurate health information, the chatbot is available in English, Arabic, Russian, and soon to be translated into 20 more languages. It highlights the most commonly asked questions and the latest news related to the pandemic.

The “Latest News,” section is updated in real-time straight from WHO’s website and into the palm of your hand. Other main sections include “Protect Yourself,” “Mask usage,” “Travel recommendations” and an interactive “Myths” quiz to test the knowledge of the virus. The “Donate Now” button prompts users to support the WHO fight against the pandemic through donating to the COVID-19 Solidarity Response Fund.

“WHO aims to reach as many people as possible with reliable health information through innovative digital technology. Information is power and can help save lives during this pandemic,” said WHO Director-General Dr. Tedros Adhanom Ghebreyesus.

“We’re helping people stay connected while also assisting local and global government and healthcare agencies around the world to offer critical updates and to combat misinformation. Rakuten Viber and WHO are working together to help individuals and communities stay informed and healthy during this challenging time. Use the chatbot yourself, support and protect your relatives by sharing it with them. Digital is safe,” commented Djamel Agaoua, CEO of Rakuten Viber.

The chatbot is free and already available for all Viber users globally. Viber is also launching a specially designed sticker pack to complement and support the efforts of all health workers on the frontline with the virus as well as to spread motivational and positive vibes throughout the world under lockdown. All who download the pack from the Viber’s sticker market will get smooth and instant access to the chatbot. The bot is available through this link as well: https://vb.me/c6e9fa


Boilerplate WHO

WHO works worldwide to promote health, keep the world safe, and serve the vulnerable. Our goal is to ensure that a billion more people have universal health coverage, to protect a billion more people from health emergencies, and provide a further billion people with better health and well-being.

About Rakuten Viber:

At Rakuten Viber, we connect people. No matter who they are, or where they are from. Our global user base has access to a range of features like one-on-one chats, video calls, group messaging, and updates and discussions with their favorite brands and celebrities. We ensure our users have a secure and free environment to share their emotions.

Rakuten Viber is part of Rakuten Inc., a world leader in e-commerce and financial services. It is the official communication channel of FC Barcelona, and the official instant messaging and calling app partner of the Golden State Warriors.

Join Viber today and enjoy the world’s best communication experience.



Press release distributed by EloQ Communications.

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