{"id":2079,"date":"2024-08-02T11:33:54","date_gmt":"2024-08-02T04:33:54","guid":{"rendered":"https:\/\/news.eloqasia.com\/?p=2079"},"modified":"2024-08-12T10:15:48","modified_gmt":"2024-08-12T03:15:48","slug":"ncb-bank-strives-for-superior-customer-experience-through-zoho-crm-plus-platform","status":"publish","type":"post","link":"https:\/\/news.eloqasia.com\/?p=2079","title":{"rendered":"NCB Bank strives for superior customer experience through ZOHO CRM Plus platform"},"content":{"rendered":"

July 10th, Zoho Corporation, a leading global technology company, announced a strategic partnership with National Citizen Commercial Joint Stock Bank (NCB) to implement Zoho\u2019s advanced Customer Relationship Management (CRM) solution. This collaboration marks a significant milestone in NCB\u2019s comprehensive digital transformation journey.<\/span><\/i><\/p>\n

Forging Superior and Enduring Customer Connections<\/b><\/p>\n

Under this partnership, Zoho Corporation will deploy its Customer Relationship Management (CRM) Plus Platform system at NCB to elevate customer service quality and optimize the bank\u2019s business processes. The system is slated for launch and full-scale implementation across NCB by the end of this year.<\/span><\/p>\n

This is considered a major step in the comprehensive digital transformation strategy to implement NCB’s new strategy, with a customer-centric focus in all activities. With the deployment of Zoho CRM Plus, NCB’s customers will directly benefit from the superior customer management capabilities that the system provides. Additionally, Zoho CRM Plus’ automated, intelligent analytics system allows for a deeper understanding of customers. This, in turn, better meets customers’ needs and optimizes customer benefits, creating a deeper relationship between the bank and its existing customers.<\/span><\/p>\n

At the event, Ta Kieu Hung – General Director of NCB Bank, shared: <\/span>“Investing in the Zoho CRM system with one of the world’s largest cloud software providers is a crucial step. It demonstrates NCB’s determination and decisive action in developing a strategic business model that brings innovative banking experiences. This partnership is a testament to our commitment to customers.”<\/span><\/i><\/p>\n

Zoho CRM Plus, a flagship product of Zoho Corporation, is highly regarded for its rich features and high customization capability and offering a thorough perspective on customer experience. The 360-degree customer information platform, integrated with multichannel, high-security standards, will enable NCB to build a safe and effective customer data management solution. This will optimize service capabilities and deliver customers and partners high-quality experiences, products, and services.<\/span><\/p>\n

Gibu Mathew, VP and GM of Zoho APAC says,<\/span> “CRM is foundational for the digital transformation journey of any business, especially for a bank like NCB undergoing strong transformations. With Zoho CRM Plus and our Zoho expertise and NCB’s decisiveness, we believe that NCB will be able to deliver a customer relationship management and multichannel interaction management system for\u00a0 bringing top customer experiences in Vietnam.”<\/span><\/i><\/p>\n

Optimizing business processes and performance<\/b><\/p>\n

With the successful implementation of Zoho CRM Plus, NCB aims to increase work efficiency by 50% and reduce manual work by up to 70% through process automation. This will optimize costs, human resources, and productivity while ensuring smooth and efficient bank operations.<\/span><\/p>\n

The bank’s representative also stated that NCB will bring a distinct customer experience to the market through the Zoho CRM Plus platform. Services will be highly personalized based on compliance with the national bank’s customer data protection policies, providing a seamless, unified omnichannel customer experience journey. Customer requests will be resolved efficiently and swiftly, with an expected processing speed increase of up to 50% compared to the current timeframe thanks to the request management system and customer feedback automation. Furthermore, by monitoring key business indicators and applying advanced data analysis techniques, NCB can enhance operational efficiency, risk management, and marketing strategies, achieving optimal performance in strategic planning and business decision-making.<\/span><\/p>\n

Over the past two years, NCB has continuously accelerated investments in infrastructure and information technology solutions, collaborating with leading global technology partners to implement highly complex digital transformation projects. The signing of the Customer Relationship Management system implementation will provide NCB with additional crucial platforms needed to promptly realize the Digital Wealth strategic business model as well as the long-term vision and aspiration to become the best provider of financial services and solutions for the ultra-high-net-worth customer segment in the next 10 years, aiming to be a socially responsible bank and contribute to the sustainable development of the community that NCB serves.<\/span><\/p>\n

Press release distributed by\u00a0<\/span><\/span>EloQ Communications<\/a>\u00a0<\/span><\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

July 10th, Zoho Corporation, a leading global technology company, announced a strategic partnership with National Citizen Commercial Joint Stock Bank (NCB) to implement Zoho\u2019s advanced Customer Relationship Management (CRM) solution. This collaboration marks a significant milestone in NCB\u2019s comprehensive digital Read More …<\/a><\/p>\n","protected":false},"author":76,"featured_media":2083,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[757,598,1146,401,710],"yoast_head":"\nNCB Bank strives for superior customer experience through ZOHO CRM Plus platform - EloQ's Newsroom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.eloqasia.com\/?p=2079\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NCB Bank strives for superior customer experience through ZOHO CRM Plus platform - EloQ's Newsroom\" \/>\n<meta property=\"og:description\" content=\"July 10th, Zoho Corporation, a leading global technology company, announced a strategic partnership with National Citizen Commercial Joint Stock Bank (NCB) to implement Zoho\u2019s advanced Customer Relationship Management (CRM) solution. 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