{"id":1404,"date":"2022-03-03T11:00:05","date_gmt":"2022-03-03T04:00:05","guid":{"rendered":"https:\/\/news.eloqasia.com\/?p=1404"},"modified":"2022-03-23T14:50:48","modified_gmt":"2022-03-23T07:50:48","slug":"zoho-ra-mat-canvas-studio-tien-phong-thiet-ke-lai-trai-nghiem-su-dung-crm-cua-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/news.eloqasia.com\/?p=1404","title":{"rendered":"Zoho ra m\u1eaft Canvas, studio ti\u00ean phong thi\u1ebft k\u1ebf l\u1ea1i tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng CRM c\u1ee7a doanh nghi\u1ec7p"},"content":{"rendered":"

Canvas \u0111\u01a1n gi\u1ea3n h\u00f3a tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m th\u00f4ng qua m\u1ed9t studio thi\u1ebft k\u1ebf sinh \u0111\u1ed9ng, t\u1eeb \u0111\u00f3 n\u00e2ng cao kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c v\u1edbi CRM c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/em><\/p>\n

Zoho Corporation ch\u00ednh th\u1ee9c tr\u00ecnh l\u00e0ng Canvas trong Zoho CRM<\/strong>, studio thi\u1ebft k\u1ebf c\u00f3-m\u1ed9t-kh\u00f4ng-hai \u0111\u1ec3 t\u00f9y bi\u1ebfn CRM.<\/p>\n

Canvas gi\u00fap doanh nghi\u1ec7p t\u1ea1o ra giao di\u1ec7n CRM ri\u00eang bi\u1ec7t, ph\u00f9 h\u1ee3p v\u1edbi vai tr\u00f2 c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean, m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can thi\u1ec7p t\u1eeb \u0111\u1ed9i ng\u0169 l\u1eadp tr\u00ecnh vi\u00ean. Ph\u1ea7n m\u1ec1m \u0111\u01a1n gi\u1ea3n h\u00f3a qu\u00e1 tr\u00ecnh tri\u1ec3n khai CRM, mang \u0111\u1ebfn m\u1ed9t giao di\u1ec7n tinh g\u1ecdn v\u00e0 gi\u00e0u ng\u1eef c\u1ea3nh cho ng\u01b0\u1eddi d\u00f9ng d\u1ec5 thao t\u00e1c.<\/p>\n

Ph\u1ea7n l\u1edbn nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y vi\u1ec7c t\u00f9y ch\u1ec9nh d\u1eef li\u1ec7u v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c trong h\u1ec7 th\u1ed1ng CRM v\u00f4 c\u00f9ng ph\u1ee9c t\u1ea1p. B\u00ean c\u1ea1nh \u0111\u00f3, vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a CRM theo t\u1eebng v\u1ecb tr\u00ed l\u1ea1i \u0111\u00f2i h\u1ecfi qu\u00e1 nhi\u1ec1u ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch. H\u1ec7 qu\u1ea3 t\u1ea5t y\u1ebfu c\u1ee7a nh\u1eefng r\u00e0ng bu\u1ed9c n\u00e0y l\u00e0 n\u0103ng su\u1ea5t gi\u1ea3m, nh\u00e2n vi\u00ean n\u1ea3n l\u00f2ng, vi\u1ec7c \u00e1p d\u1ee5ng CRM trong t\u1ed5 ch\u1ee9c g\u1eb7p nhi\u1ec1u kh\u00f3 kh\u0103n, v\u00e0 d\u0129 nhi\u00ean t\u1ef7 su\u1ea5t ho\u00e0n v\u1ed1n c\u0169ng b\u1ecb \u1ea3nh h\u01b0\u1edfng \u00edt nhi\u1ec1u.<\/p>\n

\u201cR\u1ea5t nhi\u1ec1u ph\u1ea7n m\u1ec1m CRM hi\u1ec7n nay \u0111ang cung c\u1ea5p h\u00e0ng lo\u1ea1t c\u00e1c t\u00ednh n\u0103ng t\u00f9y bi\u1ebfn cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, nh\u01b0ng l\u1ea1i thi\u1ebfu quan t\u00e2m \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean\u201d, \u00f4ng Gibu Mathew, Ph\u00f3 Ch\u1ee7 t\u1ecbch ki\u00eam T\u1ed5ng Gi\u00e1m \u0111\u1ed1c Zoho APAC chia s\u1ebb. \u201c\u0110i\u1ec1u n\u00e0y khi\u1ebfn cho c\u00e1c nh\u00e2n vi\u00ean ph\u1ea3i l\u00e0m vi\u1ec7c tr\u00ean h\u1ec7 th\u1ed1ng gi\u1ed1ng h\u1ec7t nhau, kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh cho ph\u00f9 h\u1ee3p, t\u1eeb \u0111\u00f3 \u1ea3nh h\u01b0\u1edfng n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c.\u201d<\/p>\n

V\u1edbi Canvas, c\u00e1c c\u00f4ng ty thu\u1ed9c m\u1ecdi quy m\u00f4 c\u00f3 th\u1ec3 tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng t\u1ed3n t\u1ea1i n\u00e0y, \u0111\u1ed3ng th\u1eddi t\u1eadn d\u1ee5ng \u0111\u01b0\u1ee3c c\u00e1c t\u00ednh n\u0103ng \u0111a d\u1ea1ng, v\u1eeba t\u1ed5ng qu\u00e1t, v\u1eeba chuy\u00ean s\u00e2u c\u1ee7a CRM. Tr\u00ean h\u1ebft, n\u1ec1n t\u1ea3ng c\u1ee7a Zoho s\u1ebd ti\u1ebfp t\u1ee5c \u0111\u00f3ng g\u00f3p v\u00e0o m\u1ed9t h\u1ec7 th\u1ed1ng c\u00e1c tr\u1ea3i nghi\u1ec7m h\u01b0\u1edbng \u0111\u1ebfn tinh g\u1ecdn ho\u1ea1t \u0111\u1ed9ng kinh t\u1ebf tr\u1ea3i nghi\u1ec7m c\u1ee7a c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u0169ng nh\u01b0 c\u00e1c b\u00ean h\u1eefu quan.<\/p>\n

Nh\u1eefng t\u00ednh n\u0103ng \u0111\u1ed9t ph\u00e1 trong Canvas bao g\u1ed3m Tr\u00ecnh K\u00e9o & Th\u1ea3 (Drag & Drop Editor) \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho ng\u01b0\u1eddi d\u00f9ng nhanh ch\u00f3ng thi\u1ebft k\u1ebf giao di\u1ec7n m\u00e0 kh\u00f4ng c\u1ea7n vi\u1ebft m\u1ed9t d\u00f2ng code n\u00e0o; Th\u01b0 Vi\u1ec7n M\u1eabu (Template Gallery) v\u1edbi nhi\u1ec1u b\u1ed1 c\u1ee5c c\u00f3 s\u1eb5n, ph\u00f9 h\u1ee3p v\u1edbi \u0111a d\u1ea1ng ng\u00e0nh ngh\u1ec1 l\u0129nh v\u1ef1c kh\u00e1c nhau; \u0110\u1ecbnh d\u1ea1ng N\u00e2ng cao (Extensive Formatting) cung c\u1ea5p nhi\u1ec1u l\u1ef1a ch\u1ecdn \u0111\u1ecbnh d\u1ea1ng v\u00e0 ch\u1ec9nh s\u1eeda kh\u00e1c nhau, linh ho\u1ea1t thay \u0111\u1ed5i d\u1ef1a tr\u00ean \u0111i\u1ec1u ki\u1ec7n cho tr\u01b0\u1edbc, v\u00e0 nhi\u1ec1u n\u1eefa.<\/p>\n

\u201cH\u00e3y h\u00ecnh dung v\u1ec1 m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c \u201cmay \u0111o\u201d cho t\u1eebng vai tr\u00f2, t\u1eebng v\u1ecb tr\u00ed l\u00e0m vi\u1ec7c trong t\u1ed5 ch\u1ee9c. Kh\u1ea3 n\u0103ng t\u00f9y bi\u1ebfn to\u00e0n di\u1ec7n ch\u00ednh l\u00e0 nh\u1eefng g\u00ec ch\u00fang t\u00f4i mu\u1ed1n mang \u0111\u1ebfn cho th\u1ecb tr\u01b0\u1eddng khi gi\u1edbi thi\u1ec7u Canvas. Ch\u00fang t\u00f4i tin r\u1eb1ng \u0111\u00e2y l\u00e0 gi\u1ea3i ph\u00e1p th\u1ef1c t\u1ebf nh\u1ea5t cho v\u1ea5n \u0111\u1ec1 \u1ee9ng d\u1ee5ng ph\u1ea7n m\u1ec1m trong doanh nghi\u1ec7p. M\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a ch\u00fang t\u00f4i l\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng \u0111\u01a1n gi\u1ea3n v\u00e0 th\u00e2n thi\u1ec7n trong nh\u1eefng ph\u1ea7n m\u1ec1m c\u1ea5p doanh nghi\u1ec7p.\u201d \u00f4ng Gibu cho bi\u1ebft th\u00eam.<\/p>\n

Theo m\u1ed9t b\u00e1o c\u00e1o \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi Mordor Intelligence v\u00e0o th\u00e1ng 3\/2021, nhi\u1ec1u c\u00f4ng ty t\u1ea7m trung v\u00e0 doanh nghi\u1ec7p quy m\u00f4 l\u1edbn \u1edf khu v\u1ef1c \u0110\u00f4ng Nam \u00c1 \u0111ang d\u1ea7n chuy\u1ec3n sang s\u1eed d\u1ee5ng c\u00e1c \u1ee9ng d\u1ee5ng kinh doanh nhi\u1ec1u h\u01a1n. Xu h\u01b0\u1edbng n\u00e0y xu\u1ea5t ph\u00e1t t\u1eeb mong mu\u1ed1n c\u1ea3i thi\u1ec7n quy tr\u00ecnh kinh doanh, \u0111\u1ed3ng th\u1eddi n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u2013 nh\u1eefng \u0111i\u1ec1u c\u00e0ng c\u1ea7n \u0111\u1eb7c bi\u1ec7t quan t\u00e2m d\u01b0\u1edbi \u1ea3nh h\u01b0\u1edfng c\u1ee7a \u0111\u1ea1i d\u1ecbch.<\/p>\n

T\u1ea1i Vi\u1ec7t Nam, chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a c\u00e1c doanh nghi\u1ec7p trong giai \u0111o\u1ea1n ph\u1ee9c t\u1ea1p n\u00e0y c\u0169ng h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c ph\u1ea3i s\u1ed1 h\u00f3a nhanh h\u01a1n n\u1eefa. M\u1ed9t kh\u1ea3o s\u00e1t n\u0103m 2021 c\u1ee7a Li\u00ean \u0111o\u00e0n Th\u01b0\u01a1ng m\u1ea1i v\u00e0 C\u00f4ng nghi\u1ec7p Vi\u1ec7t Nam (VCCI) ch\u1ec9 ra r\u1eb1ng ng\u00e0y c\u00e0ng nhi\u1ec1u doanh nghi\u1ec7p Vi\u1ec7t Nam \u0111ang h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c \u1ee9ng d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m v\u00e0o kinh doanh. Ch\u1ec9 trong v\u00f2ng 6 th\u00e1ng, s\u1ed1 l\u01b0\u1ee3ng doanh nghi\u1ec7p t\u1eadp trung S\u1ed1 h\u00f3a \u0111\u00e3 g\u1ea7n t\u01b0\u01a1ng \u0111\u01b0\u01a1ng con s\u1ed1 c\u1ee7a nhi\u1ec1u n\u0103m tr\u01b0\u1edbc. Do \u0111\u00f3, vi\u1ec7c \u1ee9ng d\u1ee5ng gi\u1ea3i ph\u00e1p CRM v\u00e0o xu h\u01b0\u1edbng t\u1ea5t y\u1ebfu c\u1ee7a Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 s\u1ebd l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u khi c\u00e1c doanh nghi\u1ec7p \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 trong t\u01b0\u01a1ng lai.<\/p>\n

 <\/p>\n

V\u1ec1 Zoho<\/strong><\/p>\n

Zoho Corporation l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng ty cung c\u1ea5p \u0111a d\u1ea1ng c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi, v\u1edbi h\u01a1n 50 \u1ee9ng d\u1ee5ng ph\u1ee5c v\u1ee5 h\u1ea7u h\u1ebft c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh, bao g\u1ed3m sales, marketing, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, t\u00e0i ch\u00ednh k\u1ebf to\u00e1n, v\u1eadn h\u00e0nh v\u0103n ph\u00f2ng, c\u00f9ng h\u00e0ng lo\u1ea1t c\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 c\u1ed9ng t\u00e1c v\u00e0 t\u0103ng n\u0103ng su\u1ea5t.<\/p>\n

Zoho l\u00e0 m\u1ed9t c\u00f4ng ty t\u01b0 nh\u00e2n, ho\u1ea1t \u0111\u1ed9ng c\u00f3 l\u1ee3i nhu\u1eadn v\u1edbi h\u01a1n 10.000 nh\u00e2n vi\u00ean. Zoho c\u00f3 tr\u1ee5 s\u1edf ch\u00ednh \u0111\u1eb7t t\u1ea1i Austin, bang Texas, v\u00e0 tr\u1ee5 s\u1edf qu\u1ed1c t\u1ebf \u0111\u1eb7t t\u1ea1i Chennai, \u1ea4n \u0110\u1ed9. C\u00e1c v\u0103n ph\u00f2ng \u0111\u1ea1i di\u1ec7n n\u1eb1m \u1edf nhi\u1ec1u qu\u1ed1c gia nh\u01b0 Singapore, M\u1ef9, \u1ea4n \u0110\u1ed9, Nh\u1eadt B\u1ea3n, Trung Qu\u1ed1c, Canada, Mexico, \u00dac, H\u00e0 Lan, Brazil, \u1ea2 R\u1eadp X\u00ea \u00dat v\u00e0 C\u00e1c ti\u1ec3u V\u01b0\u01a1ng qu\u1ed1c \u1ea2 R\u1eadp Th\u1ed1ng nh\u1ea5t (UAE).<\/p>\n

Zoho lu\u00f4n t\u00f4n tr\u1ecdng quy\u1ec1n ri\u00eang t\u01b0 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng li\u00ean k\u1ebft qu\u1ea3ng c\u00e1o tr\u00ean b\u1ea5t k\u1ef3 s\u1ea3n ph\u1ea9m n\u00e0o c\u1ee7a c\u00f4ng ty, k\u1ec3 c\u1ea3 c\u00e1c s\u1ea3n ph\u1ea9m mi\u1ec5n ph\u00ed. H\u01a1n 75 tri\u1ec7u ng\u01b0\u1eddi d\u00f9ng t\u1eeb h\u00e0ng tr\u0103m ngh\u00ecn doanh nghi\u1ec7p tr\u00ean kh\u1eafp th\u1ebf gi\u1edbi, k\u1ec3 c\u1ea3 ch\u00ednh Zoho, \u0111ang \u0111\u1eb7t ni\u1ec1m tin v\u00e0o c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a Zoho.<\/p>\n

\u0110\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin chi ti\u1ebft, vui l\u00f2ng truy c\u1eadp website: www.zoho.com\/<\/p>\n

 <\/p>\n

Th\u00f4ng c\u00e1o b\u00e1o ch\u00ed ph\u00e1t h\u00e0nh b\u1edfi agency\u00a0Truy\u1ec1n th\u00f4ng EloQ<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

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