{"id":1041,"date":"2021-04-19T11:00:35","date_gmt":"2021-04-19T04:00:35","guid":{"rendered":"https:\/\/news.eloqasia.com\/?p=1041"},"modified":"2021-04-19T15:45:34","modified_gmt":"2021-04-19T08:45:34","slug":"bao-cao-moi-cua-infobip-chuyen-doi-so-la-tuong-lai-cua-nganh-dich-vu-cham-soc-khach-hang-va-trai-nghiem-khach-hang-tai-khu-vuc-chau-a-thai-binh-duong","status":"publish","type":"post","link":"https:\/\/news.eloqasia.com\/?p=1041","title":{"rendered":"B\u00e1o c\u00e1o m\u1edbi c\u1ee7a Infobip: Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i khu v\u1ef1c Ch\u00e2u \u00c1 \u2013 Th\u00e1i B\u00ecnh D\u01b0\u01a1ng"},"content":{"rendered":"<p style=\"text-align: center;\"><em>Doanh nghi\u1ec7p c\u1ea7n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00edch nghi v\u1edbi m\u00f4i tr\u01b0\u1eddng \u0111\u1ea7y bi\u1ebfn \u0111\u1ed9ng.<\/em><\/p>\n<p><a href=\"https:\/\/www.infobip.com\/\">Infobip<\/a> &#8211; n\u1ec1n t\u1ea3ng giao ti\u1ebfp \u0111\u00e1m m\u00e2y to\u00e0n c\u1ea7u gi\u00fap c\u00e1c doanh nghi\u1ec7p x\u00e2y d\u1ef1ng h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng li\u1ec1n m\u1ea1ch \u0111\u00e3 ph\u00e1t h\u00e0nh b\u00e1o c\u00e1o v\u1edbi t\u00ean g\u1ecdi <em>M\u1ed9t n\u0103m gi\u00e1n \u0111o\u1ea1n: Th\u00edch nghi v\u1edbi s\u1ef1 thay \u0111\u1ed5i ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em>, qua \u0111\u00f3, ch\u1ec9 ra r\u1eb1ng, khi kh\u00f4ng c\u00f2n gi\u00e3n c\u00e1ch x\u00e3 h\u1ed9i v\u00e0 l\u00e0m vi\u1ec7c t\u1ea1i nh\u00e0 n\u1eefa th\u00ec qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u1eabn l\u00e0 t\u1ea5t y\u1ebfu.<\/p>\n<p>V\u1edbi s\u1ef1 gia t\u0103ng c\u1ee7a xu h\u01b0\u1edbng l\u00e0m vi\u1ec7c t\u1eeb xa, n\u0103m 2020 \u0111\u00e1nh d\u1ea5u b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u c\u1ee7a l\u00e0n s\u00f3ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 t\u1ea1i nhi\u1ec1u doanh nghi\u1ec7p \u1edf khu v\u1ef1c Ch\u00e2u \u00c1 &#8211; Th\u00e1i B\u00ecnh D\u01b0\u01a1ng. V\u00ec nh\u00e2n vi\u00ean ph\u1ea3i l\u00e0m vi\u1ec7c t\u1ea1i nh\u00e0 do \u0111\u1ea1i d\u1ecbch COVID-19 n\u00ean tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c s\u1ed1 ho\u00e1.<\/p>\n<p>B\u00e1o c\u00e1o n\u00e0y l\u00e0 k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t tr\u00ean 2.760 chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u1edf 9 th\u1ecb tr\u01b0\u1eddng &#8211; Singapore, Malaysia, Indonesia, \u0110\u00e0i Loan, H\u00e0n Qu\u1ed1c, Trung Qu\u1ed1c, Th\u00e1i Lan, Vi\u1ec7t Nam v\u00e0 Philippines, cho th\u1ea5y r\u1eb1ng tuy c\u00e1c c\u00f4ng ty \u0111\u1ec1u s\u1eb5n s\u00e0ng thay \u0111\u1ed5i trong t\u01b0\u01a1ng lai, v\u1eabn c\u00f2n t\u1ed3n t\u1ea1i m\u1ed9t s\u1ed1 th\u00e1ch th\u1ee9c.<\/p>\n<ul>\n<li><strong>Nhu c\u1ea7u t\u0103ng cao trong th\u1eddi d\u1ecbch:<\/strong> 54% ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi cho bi\u1ebft l\u01b0\u1ee3t y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u0103ng cao l\u00e0 th\u00e1ch th\u1ee9c l\u1edbn nh\u1ea5t trong n\u0103m ngo\u00e1i.<\/li>\n<li><strong>Thu h\u1eb9p kho\u1ea3ng c\u00e1ch k\u0129 n\u0103ng: <\/strong>60% ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi t\u1ea1i khu v\u1ef1c Ch\u00e2u \u00c1 \u2013 Th\u00e1i B\u00ecnh D\u01b0\u01a1ng cho r\u1eb1ng \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean l\u00e0 \u0111i\u1ec1u c\u1ea7n \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc h\u00e0ng \u0111\u1ea7u khi \u1ee9ng d\u1ee5ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1.<\/li>\n<li><strong>Trong \u201cnguy\u201d c\u00f3 \u201cc\u01a1\u201d:<\/strong> N\u0103m 2020, khi c\u00e1c qu\u1ed1c gia th\u1ef1c hi\u1ec7n phong t\u1ecfa, nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1eeb xa. 58% ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi cho r\u1eb1ng l\u00e0m vi\u1ec7c t\u1eeb xa gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/li>\n<\/ul>\n<p>D\u1eef li\u1ec7u cho th\u1ea5y to\u00e0n c\u1ea3nh ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang ph\u00e1t tri\u1ec3n v\u00e0 d\u1ea7n xa r\u1eddi c\u00e1c k\u00eanh truy\u1ec1n th\u1ed1ng. M\u1ed9t trong nh\u1eefng c\u00e1ch m\u00e0 nhi\u1ec1u c\u00f4ng ty \u0111ang l\u00e0m \u0111\u1ec3 c\u1ea3i thi\u1ec7n vi\u1ec7c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 t\u00edch h\u1ee3p \u1ee9ng d\u1ee5ng tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn, t\u1eeb Facebook Messenger, WhatsApp Business \u0111\u1ebfn Viber. V\u1ec1 l\u00e2u d\u00e0i, b\u00ean c\u1ea1nh gi\u1ea3i ph\u00e1p n\u00e0y, doanh nghi\u1ec7p c\u1ea7n t\u00ecm ki\u1ebfm nh\u1eefng c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u giao ti\u1ebfp c\u1ee7a kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n<h4><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a t\u01b0\u01a1ng lai <\/strong><\/h4>\n<p>M\u1ed9t n\u1eeda s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi cho r\u1eb1ng vi\u1ec7c \u1ee9ng d\u1ee5ng k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0o h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, th\u00f4ng qua t\u1ef1 \u0111\u1ed9ng ho\u00e1 th\u00f4ng minh v\u00e0 k\u00edch ho\u1ea1t m\u1ea1ng l\u01b0\u1edbi \u0111a k\u00eanh, l\u00e0 b\u01b0\u1edbc \u0111i c\u1ea7n thi\u1ebft cho s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng, l\u00e2u d\u00e0i c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>Tr\u00ean thang \u0111i\u1ec3m t\u1eeb 1 \u0111\u1ebfn 10, nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi \u0111\u00e1nh gi\u00e1 trung b\u00ecnh 8 \u0111i\u1ec3m cho t\u1ea7m quan tr\u1ecdng v\u00e0 s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a vi\u1ec7c s\u1ed1 h\u00f3a h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<p>\u00d4ng Ph\u1ea1m Gia D\u00e2n, Gi\u00e1m \u0111\u1ed1c Ph\u00e1t tri\u1ec3n kinh doanh c\u1ee7a Infobip Vi\u1ec7t Nam chia s\u1ebb: \u201cN\u0103m 2020, nh\u1eefng c\u00f4ng ty \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 s\u1ed1 \u0111\u1ec3 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m ph\u00f9 h\u1ee3p h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng, nh\u00ecn chung, \u0111\u1ec1u thu l\u1ea1i nh\u1eefng k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c. Trong s\u1ed1 t\u1ea5t c\u1ea3 c\u00e1c th\u1ecb tr\u01b0\u1eddng \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t, ng\u00e0nh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u1edf Vi\u1ec7t Nam ch\u1ee9ng ki\u1ebfn vi\u1ec7c t\u1eadn d\u1ee5ng \u0111a d\u1ea1ng nh\u1ea5t c\u00e1c n\u1ec1n t\u1ea3ng v\u00e0 k\u00eanh \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5. \u0110i\u1ec1u n\u00e0y ch\u1ee9ng t\u1ecf, h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 t\u1ea1i Vi\u1ec7t Nam \u0111\u00e3 s\u1eb5n s\u00e0ng \u201cc\u1ea5t c\u00e1nh\u201d.<\/p>\n<p>Ch\u00fang t\u00f4i nh\u1eadn th\u1ea5y ti\u1ec1m n\u0103ng to l\u1edbn c\u1ee7a th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam v\u00e0 b\u00e2y gi\u1edd l\u00e0 th\u1eddi \u0111i\u1ec3m chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 doanh nghi\u1ec7p b\u1eaft \u0111\u1ea7u xem x\u00e9t \u00e1p d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p k\u1ebft n\u1ed1i \u0111a k\u00eanh v\u00e0 \u0111\u00e0o t\u1ea1o ngu\u1ed3n nh\u00e2n l\u1ef1c, t\u1eeb \u0111\u00f3, mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch cho kh\u00e1ch h\u00e0ng.\u201d<\/p>\n<p>Tuy nhi\u00ean, b\u00e1o c\u00e1o c\u0169ng cho th\u1ea5y ng\u00e0nh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng d\u01b0\u1eddng nh\u01b0 \u0111ang g\u1eb7p ph\u1ea3i l\u1ed7 h\u1ed5ng trong k\u1ef9 n\u0103ng. Ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi \u1edf t\u1ea5t c\u1ea3 c\u00e1c th\u1ecb tr\u01b0\u1eddng trong kh\u1ea3o s\u00e1t \u0111\u1ec1u cho r\u1eb1ng vi\u1ec7c \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean l\u00e0 y\u1ebfu t\u1ed1 c\u00e2n nh\u1eafc h\u00e0ng \u0111\u1ea7u khi \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng s\u1ed1 trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<p>Nghi\u00ean c\u1ee9u d\u1eef li\u1ec7u s\u00e2u h\u01a1n cho ta th\u1ea5y r\u1eb1ng nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u01b0 \u0111a d\u1ea1ng k\u00eanh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, qu\u1ea3n l\u00fd v\u00e0 l\u00e0m quen v\u1edbi c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 m\u1edbi l\u00e0 nh\u1eefng th\u00e1ch th\u1ee9c ph\u1ed5 bi\u1ebfn nh\u1ea5t trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1. T\u1ea1i Vi\u1ec7t Nam, khi \u0111\u01b0\u1ee3c h\u1ecfi v\u1ec1 c\u00e1c kh\u00f3 kh\u0103n li\u00ean quan \u0111\u1ebfn c\u00f4ng ngh\u1ec7 s\u1ed1 trong ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, c\u00f3 51% \u0111\u00e1p vi\u00ean cho r\u1eb1ng \u0111\u00f3 l\u00e0 c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng nhi\u1ec1u v\u00e0 38% ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi cho r\u1eb1ng h\u1ecd ch\u01b0a th\u00f4ng th\u1ea1o v\u1edbi c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 m\u1edbi.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1042 aligncenter\" src=\"https:\/\/news.eloqasia.com\/wp-content\/uploads\/2021\/04\/Vietnam-possessed-great-digital-potential-but-increase-in-support-channels-and-unfamiliarity-with-new-channels-remained-the-top-two-challenges.-300x169.png\" alt=\"\" width=\"708\" height=\"397\" srcset=\"https:\/\/news.eloqasia.com\/wp-content\/uploads\/2021\/04\/Vietnam-possessed-great-digital-potential-but-increase-in-support-channels-and-unfamiliarity-with-new-channels-remained-the-top-two-challenges.-300x169.png 300w, https:\/\/news.eloqasia.com\/wp-content\/uploads\/2021\/04\/Vietnam-possessed-great-digital-potential-but-increase-in-support-channels-and-unfamiliarity-with-new-channels-remained-the-top-two-challenges.-768x432.png 768w\" sizes=\"(max-width: 708px) 100vw, 708px\" \/><\/p>\n<p style=\"text-align: center;\"><em>Th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam r\u1ea5t gi\u00e0u ti\u1ec1m n\u0103ng trong vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 song x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng \u0111a k\u00eanh hi\u1ec7u qu\u1ea3 \u0111i k\u00e8m v\u1edbi \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p l\u00e0 hai th\u00e1ch th\u1ee9c l\u1edbn nh\u1ea5t m\u00e0 doanh nghi\u1ec7p c\u1ea7n v\u01b0\u1ee3t qua.<\/em><\/p>\n<h4><strong>Chu\u1ea9n b\u1ecb ngu\u1ed3n nh\u00e2n l\u1ef1c<\/strong><\/h4>\n<p>Infobip khuy\u1ebfn kh\u00edch c\u00e1c nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u00e0o t\u1ea1o th\u00eam nh\u00e2n l\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00edch nghi v\u1edbi qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 t\u1eadp trung \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, sao cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u01a1n gi\u1ea3n, thu\u1eadn ti\u1ec7n nh\u1ea5t.<\/p>\n<p><em>M\u1ed9t n\u0103m gi\u00e1n \u0111o\u1ea1n: Th\u00edch nghi v\u1edbi s\u1ef1 thay \u0111\u1ed5i ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em> \u0111\u01b0\u1ee3c thu th\u1eadp tr\u00ean 2.760 chuy\u00ean vi\u00ean \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ea1i Singapore, Malaysia, Indonesia, \u0110\u00e0i Loan, H\u00e0n Qu\u1ed1c, Trung Qu\u1ed1c, Th\u00e1i Lan, Vi\u1ec7t Nam v\u00e0 Philippines. C\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c thu th\u1eadp t\u1eeb 21-12 \u0111\u1ebfn 27-12-2020.<\/p>\n<p>\u0110\u1ec3 t\u1ea3i b\u00e1o c\u00e1o <em>M\u1ed9t n\u0103m gi\u00e1n \u0111o\u1ea1n: Th\u00edch nghi v\u1edbi s\u1ef1 thay \u0111\u1ed5i ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em>, nh\u1ea5p v\u00e0o <a href=\"https:\/\/www.infobip.com\/downloads\/managing-increasing-complexities-in-customer-service?utm_source=media&amp;utm_medium=pr&amp;utm_campaign=reach%20--%20pr%20--%20awareness%20--%20managing%20increasing%20complexities%20in%20customer%20service%20--%20apac%20--%20mix&amp;utm_term=managing%20increasing%20complexities%20in%20customer%20service%20--%20vietnamese%20--%20mix%20--%20press%20--%20apac%20--%20mix&amp;utm_content=link-text%20--%20downloads%20--%20english\">\u0111\u00e2y<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>V\u1ec1 Infobip<\/strong><\/p>\n<p>Infobip l\u00e0 n\u1ec1n t\u1ea3ng giao ti\u1ebfp \u0111\u00e1m m\u00e2y to\u00e0n c\u1ea7u, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xuy\u00ean su\u1ed1t trong to\u00e0n b\u1ed9 c\u00e1c giai \u0111o\u1ea1n c\u1ee7a qu\u00e1 tr\u00ecnh mua h\u00e0ng tr\u00ean quy m\u00f4 l\u1edbn th\u00f4ng qua c\u00e1c t\u01b0\u01a1ng t\u00e1c d\u1ec5 d\u00e0ng v\u00e0 \u0111\u01b0\u1ee3c ng\u1eef c\u1ea3nh h\u00f3a tr\u00ean c\u00e1c k\u00eanh \u01b0a th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>Th\u00f4ng qua m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t, Infobip cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p t\u01b0\u01a1ng t\u00e1c \u0111a k\u00eanh, nh\u1eadn di\u1ec7n, x\u00e1c th\u1ef1c ng\u01b0\u1eddi d\u00f9ng, b\u1ea3o m\u1eadt v\u00e0 trung t\u00e2m li\u00ean l\u1ea1c, gi\u00fap c\u00e1c doanh nghi\u1ec7p v\u00e0 \u0111\u1ed1i t\u00e1c \u0111\u01a1n gi\u1ea3n h\u00f3a qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, t\u0103ng tr\u01b0\u1edfng kinh doanh v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, an to\u00e0n v\u00e0 \u0111\u00e1ng tin c\u1eady.<\/p>\n<p>V\u1edbi h\u01a1n 10 n\u0103m kinh nghi\u1ec7m trong ng\u00e0nh, Infobip kh\u00f4ng ng\u1eebng m\u1edf r\u1ed9ng quy m\u00f4 ho\u1ea1t \u0111\u1ed9ng v\u1edbi h\u01a1n 65 v\u0103n ph\u00f2ng tr\u00ean kh\u1eafp th\u1ebf gi\u1edbi, cung c\u1ea5p c\u00f4ng ngh\u1ec7 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n chuy\u00ean bi\u1ec7t v\u1edbi kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn h\u01a1n b\u1ea3y t\u1ef7 thi\u1ebft b\u1ecb di \u0111\u1ed9ng v\u00e0 \u201cv\u1ea1n v\u1eadt\u201d t\u1ea1i h\u01a1n 190 qu\u1ed1c gia \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi h\u01a1n 800 m\u1ea1ng vi\u1ec5n th\u00f4ng. Infobip cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 h\u1ee3p t\u00e1c v\u1edbi c\u00e1c nh\u00e0 khai th\u00e1c di \u0111\u1ed9ng h\u00e0ng \u0111\u1ea7u, c\u00e1c \u1ee9ng d\u1ee5ng nh\u1eafn tin, ng\u00e2n h\u00e0ng, m\u1ea1ng x\u00e3 h\u1ed9i, c\u00e1c c\u00f4ng ty c\u00f4ng ngh\u1ec7 v\u00e0 c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed5ng h\u1ee3p.<\/p>\n<p>&nbsp;<\/p>\n<p>T<em>h\u00f4ng c\u00e1o b\u00e1o ch\u00ed ph\u00e1t h\u00e0nh b\u1edfi agency\u00a0<a href=\"https:\/\/www.eloqasia.com\/vi\/\">Truy\u1ec1n th\u00f4ng EloQ<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Doanh nghi\u1ec7p c\u1ea7n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00edch nghi v\u1edbi m\u00f4i tr\u01b0\u1eddng \u0111\u1ea7y bi\u1ebfn \u0111\u1ed9ng. Infobip &#8211; n\u1ec1n t\u1ea3ng giao ti\u1ebfp \u0111\u00e1m m\u00e2y to\u00e0n c\u1ea7u gi\u00fap c\u00e1c doanh nghi\u1ec7p x\u00e2y d\u1ef1ng h\u00e0nh tr\u00ecnh kh\u00e1ch <a href=\"https:\/\/news.eloqasia.com\/?p=1041\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":76,"featured_media":1043,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[606,593,605,591,592,596,533,594,595],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>B\u00e1o c\u00e1o m\u1edbi c\u1ee7a Infobip: Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i khu v\u1ef1c Ch\u00e2u \u00c1 \u2013 Th\u00e1i B\u00ecnh D\u01b0\u01a1ng - EloQ&#039;s Newsroom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.eloqasia.com\/?p=1041\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B\u00e1o c\u00e1o m\u1edbi c\u1ee7a Infobip: Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i khu v\u1ef1c Ch\u00e2u \u00c1 \u2013 Th\u00e1i B\u00ecnh D\u01b0\u01a1ng - EloQ&#039;s Newsroom\" \/>\n<meta property=\"og:description\" content=\"Doanh nghi\u1ec7p c\u1ea7n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00edch nghi v\u1edbi m\u00f4i tr\u01b0\u1eddng \u0111\u1ea7y bi\u1ebfn \u0111\u1ed9ng. Infobip &#8211; n\u1ec1n t\u1ea3ng giao ti\u1ebfp \u0111\u00e1m m\u00e2y to\u00e0n c\u1ea7u gi\u00fap c\u00e1c doanh nghi\u1ec7p x\u00e2y d\u1ef1ng h\u00e0nh tr\u00ecnh kh\u00e1ch Read More ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.eloqasia.com\/?p=1041\" \/>\n<meta property=\"og:site_name\" content=\"EloQ&#039;s Newsroom\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/eloqasia\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-19T04:00:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-19T08:45:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.eloqasia.com\/wp-content\/uploads\/2021\/04\/New-Infobip-report-indicates-digital-transformation-is-the-way-to-go-for-customer-service-support-CSS-and-customer-experience-CX-in-Asia-Pacific.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1380\" \/>\n\t<meta property=\"og:image:height\" content=\"651\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@admin\" \/>\n<meta name=\"twitter:site\" content=\"@EloqNewsroom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/news.eloqasia.com\/#organization\",\"name\":\"ELOQ COMMUNICATIONS\",\"url\":\"https:\/\/news.eloqasia.com\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/eloqasia\",\"https:\/\/www.linkedin.com\/company\/eloq-communications\",\"https:\/\/www.youtube.com\/channel\/UCYOPYGaGGI0sdKVWPJa0L2A\",\"https:\/\/twitter.com\/EloqNewsroom\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/news.eloqasia.com\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/news.eloqasia.com\/wp-content\/uploads\/2019\/06\/cropped-Logo_EloQ.png\",\"contentUrl\":\"https:\/\/news.eloqasia.com\/wp-content\/uploads\/2019\/06\/cropped-Logo_EloQ.png\",\"width\":200,\"height\":88,\"caption\":\"ELOQ COMMUNICATIONS\"},\"image\":{\"@id\":\"https:\/\/news.eloqasia.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/news.eloqasia.com\/#website\",\"url\":\"https:\/\/news.eloqasia.com\/\",\"name\":\"EloQ&#039;s Newsroom\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/news.eloqasia.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/news.eloqasia.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/news.eloqasia.com\/?p=1041#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/news.eloqasia.com\/wp-content\/uploads\/2021\/04\/New-Infobip-report-indicates-digital-transformation-is-the-way-to-go-for-customer-service-support-CSS-and-customer-experience-CX-in-Asia-Pacific.jpg\",\"contentUrl\":\"https:\/\/news.eloqasia.com\/wp-content\/uploads\/2021\/04\/New-Infobip-report-indicates-digital-transformation-is-the-way-to-go-for-customer-service-support-CSS-and-customer-experience-CX-in-Asia-Pacific.jpg\",\"width\":1380,\"height\":651},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.eloqasia.com\/?p=1041#webpage\",\"url\":\"https:\/\/news.eloqasia.com\/?p=1041\",\"name\":\"B\u00e1o c\u00e1o m\u1edbi c\u1ee7a Infobip: Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i khu v\u1ef1c Ch\u00e2u \u00c1 \u2013 Th\u00e1i B\u00ecnh D\u01b0\u01a1ng - 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